This website and mobile application are created
and controlled by Choose Your Wellness(ABN 34 627
893 396) (we, us or our).
are committed to ensuring your personal information is protected. We manage
your personal information in accordance with the Australian Privacy Principles set out in the Privacy Act 1988
(Cth) (Privacy Act).
accessing and using our website (www.chooseyourwellness.com.au),mobile
application, products or services (collectively, Wellness Platform) you
information we collect about you
will only collect and hold Personal Information about you that is reasonably
necessary to undertake our business activities and functions, provide you with
access to, and use of, Wellness Platform, advertise or list our service
members’ products or services, deliver our products and services to you, or as
otherwise permitted by law.
2.2. The type of Personal Information that we collect and use depends on the type of dealings that you have with us and includes the following:
member details (for example, full name, address, mobile and telephone numbers
and email address);
member details (for example, service member, business name, business address,
mobile and telephone numbers and email address, description of services
offered, availability, qualifications and any other information the service
member wishes to share with us and customer members and proof of identity
documents, such as driver’s licence or passport);
relating to your dealings, or enquiries you have made, with us, including
information about the products or services you are interested in or have
relating to your account on the Wellness Platform, including your username and
from your social media profile when you access the Wellness Platform using
social media platforms to the extent that the social media platform allows us
to collect such information or you have disabled such functionality, such as
your name and other information contained on your social media account;.
(f) payment and billing
information, including identity documents and bank account details;
regarding your access, and use of, the Wellness Platform, including location
information, IP address, technical
information about your computer or mobile device (such as type of device, web
browser or operating system), your mobile device's unique ID number (when
available), pages you visit, features you access and how long you visit or use
the Wellness Platform ; and
information that you provide to us or that we may collect in the course of our
relationship with you.
2.3. We do not collect your Sensitive Information (as defined by the Privacy Act).
we collect Personal Information
We will collect Personal Information about you
in a number of different ways. We may collect Personal Information directly
from you or in the course of our dealings with you. For example:
(a) when you contact and correspond with us, when
use or order our products or services, visit the Wellness Platform, access the
Wellness Platform via a social platform, download our mobile application,
contact us online or via telephone with a
third parties (including our related bodies corporate, business partners, third
party service providers, service members and from publicly available sources of
information, including publicly available tools, such as Google Analytics, to
better understand your preferences.
you access the Wellness Platform using social media platforms; or
otherwise legally authorised or required to do so.
3.2. When we collect Personal Information directly from you, we will take reasonable steps to notify you (using a collection notice) at, before, or as soon as practicable after, the time of collection.
How we use your Personal
use and disclose your Personal Information for the purposes for which the
information is collected, including (but not limited to):
(a) providing you with access to, and use of, the Wellness
Platform, providing or delivering our product or services to you or connecting customer
members to service members;
with, or responding to, your queries;
(c) informing you about our Wellness Platform, service
members (including information to relating to our service members’ products and
services, availability, qualifications and locations), any other products or
services made available to you on, or via, the Wellness Platform, or other
matters which we believe are of interest to you (such as recruitment or job
(d) share with our Third Party Providers who use
your Personal Information for the purpose of performing functions on our behalf;
administer, improve and manage our products, services and the Wellness Platform (including personalizing content or features on the Wellness Platform that match your profiles or interests);
(e) perform internal operations
necessary to provide our products, services and the Wellness Platform, including to troubleshoot
software bugs and operational problems; to conduct data analysis, testing, and
research; and to monitor and analyze usage and activity trends;
(f) charge and bill you for the use of the Wellness
members’ products and services and any other products or services made available
to you on, or via, the Wellness Platform and pay service members;
(g) for direct marketing purposes
(see section 6 below); and
(h) complying with our legal and regulatory obligations.
to Third Parties
5.1. In order to provide you with access to, and use
of, the Wellness Platform, to advertise and list our service members’ products
and services, and to deliver our products or services to you, we may disclose
your Personal Information to:
(a) our related bodies corporate, business partners,
service members and other service providers, third party contractors, agents or
suppliers, external business advisors or other authorised external service
providers who perform functions on our behalf. Examples of these third-party
service providers include, but are not limited to, such as marketing and
analysis organisations and marketing platforms, data analytics providers, hosting
and storage providers, web developers, internet service providers, software
security vendors, customer service providers, customer support specialists,
fulfilment companies, external business advisors (including auditors and
lawyers), our insurer, and research and data analysis firms (collectively, Third Party Providers); and
law enforcement bodies or regulatory
authorities to assist with their functions, or as otherwise required or
authorised by law.
5.2. Prior to the disclosure of Personal Information
to Third Party Providers, we will take such steps as reasonable in the circumstances
to ensure that the Third Party Providers treat your Personal Information
securely and otherwise complies with the relevant Australian Privacy Principles
in relation to the Personal Information.
We may use and disclose your Personal
Information to send
you information about service members’ products and services and any other products or
services we offer, as well as other information that may be of
interest to you. We may send this information in a variety of ways, such as by
mail, email, SMS, telephone, social media or by customising online content and
displaying advertising on our website.
6.2. If you do not wish to receive any of these marketing communications, you can opt out by following the unsubscribe instructions included in the relevant marketing communication, or by contacting us using the contact details set out in section 12 below.
disclosures of Personal Information
In the course of providing you with service
members’ products and services, our products or services and access to, and use
of, the Wellness Platform, it may become necessary or desirable
to disclose Personal Information to Third Party
Providers located overseas. The countries in which these overseas
recipients may be located will depend upon the individual circumstances.
However, in the course of our ordinary business operations we commonly disclose
Personal Information to Third Party Providers located in the following
countries United States, European Union, United Kingdom, Singapore, India and
7.2. The laws where these overseas recipients may be located provide various levels of protection for Personal Information which are not always equivalent to the level of protection that may be provided for in Australia. Where we transfer your Personal Information overseas we will take reasonable steps to ensure that your Personal Information is treated securely and the means of transfer provides adequate safeguards.
Data Breaches Scheme
In the event of any loss, or unauthorised access or disclosure of your Personal Information that is likely to result in serious harm to you, we will investigate and notify you and the Australian Information Commissioner as soon as practicable, in accordance with notifiable data breach scheme contained in Part IIIC of the Privacy Act.
9. Security of your Personal Information
9.1. We take steps reasonable in the circumstances to ensure that the Personal Information it holds is protected from misuse, interference and loss and from unauthorised access, modification or disclosure.
9.2. The transmission of information via the Internet is not completely secure. We cannot guarantee the security of your data transmitted to our online services and any transmission is at your own risk.
We invite you to post content on or through the
Wellness Platform, including, but not limited to, your comments, pictures, service
member profiles and any other information. However, please be careful and
responsible whenever you are online. If you choose to post content on or
through the Wellness Platform, such as through member-to-member messaging or
through our review boards, forums, blogs, or other postings, that information:
(a) may be or may become publicly available;
(b) may be collected and used by third parties with
or without our knowledge; and
(c) may be used in a manner that may violate this
9.4. We will destroy or de-identify Personal Information in circumstances where it is no longer required, unless we are otherwise required or authorised by law to retain the information.
and correcting your Personal Information
10.1. We take
steps reasonable in the circumstances to ensure Personal Information we hold is
accurate, up-to-date, complete, relevant and not misleading. Under the
Privacy Act, you have a right to access and seek correction of your Personal
Information that is collected and held by us.
10.2. If at any time you would like to access or correct the Personal Information we hold about you, or you would like more information about our approach to privacy, please contact us via the contact details set out in section 12 below. If we refuse your request to access or correct your Personal Information, we will provide you with written reasons for the refusal and details of complaint mechanisms.
11.1. We may
collect information when you access and use the Wellness Platform by utilising
features and technologies of your internet browser, including cookies, pixeled
tags, web beacons, embedded web links and similar technologies. A cookie is a
piece of data that enables us to track and target your preferences.
11.2. The type of
information we collect may include statistical information, details of your
operating system, location, your internet protocol (IP) address, the
date and time of your visit, the pages that you have accessed, the links which
you have clicked and the type of browser that you were using].
11.3. We may use
cookies and similar technologies to:
enable us to identify you as a return user and
personalise and enhance your experience and use of the Wellness Platform;
help us improve our service to you when you
access the Wellness Platform and to ensure that the Wellness Platform remain
easy to use and navigate; and
(c) analyze site traffic and trends, including
estimating and reporting total audience size (unique users);
determine the popularity of the content of the Wellness
Platform and measuring the effectiveness of advertising campaigns.
browsers are initially set up to accept cookies. However, you can reset your
browser to refuse all cookies or warn you before accepting cookies.
11.5. If you
reject our cookies or similar technologies, you may still use the Wellness
Platform but may only have limited functionality of the Wellness Platform.
11.6. We may also
use your IP address to analyse trends, administer the Wellness Platform and
other websites we operate, track traffic patterns and gather demographic
11.7. Your IP address and other personal information may be used for credit fraud protection and risk reduction.
If you have any questions or comments regarding our Privacy
Policy, please contact us directly by:
(a) email at firstname.lastname@example.org or
(b) calling us on 0411 371 743.